Delivery (UK Mainland Only)

Signed For Delivery (Courier for Larger Parcels) – £6.95+VAT

The signed for delivery/courier service (as appropriate) is added automatically at the checkout and orders are dispatched accordingly.

If paying by cheque, we aim to process your order within 2 working days from the date the payment clears.  You should receive your order within 5 working days from the date the payment clears.

Please allow 28 working days for delivery on all bespoke and custom made products.

** Please Note – Customers must place a minimum order of £60.00 (including VAT and delivery) with us per transaction.  Orders placed under this amount will not be processed and a full refund will be issued.

Important Sales Information

Business to Business Sales – The Sale and Supply of Goods Act 1994 requires that goods be of a satisfactory quality. This section of the Act applies only to sellers who are acting in the course of a business.  The Act sets out a list of criteria to be met for goods to be of a satisfactory quality.  In order to satisfy that test, regard must be had to the following:

 Fitness for all the purposes for which goods of the kind in question are commonly supplied
 Appearance and finish
 Freedom from minor defects
 Safety
 Durability

Buyers cannot expect a legal remedy in respect of:

 Fair wear and tear;
 Misuse or accidental damage; or
 If they decide that they no longer want the item

Business to Business Sales – We regret that we are unable to process any sales orders, unless the purchaser is buying on behalf of a business.

Payment Methods

Our online payments are processed through PayPal.  PayPal delivers one of the most secure payment platforms in the world and offers enhanced security measures such as Secure Sockets Layer protocol (SSL) with  an encryption key length of 128 (the highest level commercially available).

Please contact us if you wish to pay for your order via cheque or by BACS.

VAT Receipt

All orders placed are delivered along with a full VAT invoice. Our VAT No. and Registered Company No. are detailed here.

Trade/Credit Account

We do not offer a trade/credit account facility.

Privacy Statement and your Security when Ordering Online

We are committed to protecting your privacy.  Our site uses secure server software to encrypt all information.  Furthermore, under Data Protection Legislation, we follow strict security procedures in the storage and use of personal information.

PayPal is committed to protecting the privacy of its users.  When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers.  Recipients only see your email address, date of sign-up and whether or not you have completed PayPal’s Verification process.