Delivery (UK Mainland Only)

Signed For Delivery (Courier for Larger Parcels) – £6.95+VAT

The signed for delivery/courier service (as appropriate) is added automatically at the checkout and orders are dispatched accordingly.

If paying by cheque, we aim to process your order within 2 working days from the date the payment clears.  You should receive your order within 5 working days from the date the payment clears.

Please allow 28 working days for delivery on all bespoke and custom made products.

** Please Note – Customers must place a minimum order of £60.00 (including VAT and delivery) with us per transaction.  Orders placed under this amount will not be processed and a full refund will be issued.

Returns Policy

We operate a 7 day returns policy (your 7 day period commences on the date you receive your goods).  Bespoke items are non-returnable unless the items are faulty.  You must notify us by email of your intention to return any unwanted items.  Returned items must be received in a saleable condition with the correct packaging and must be totally undamaged.  When returning items to us, you are responsible for any delivery costs incurred.  We recommend that all returns are sent via recorded delivery or a similar service as we do not accept responsibility for items that are lost or damaged in the post.  We will process your refund within 30 days and you will be refunded the original amount paid for the returned items.  You have the right to cancel your order within 7 days and you must notify us of your intention by email.  This does not affect your statutory rights.  QTS UK Ltd fully adheres to the Distance Selling Regulations, (2000).  Postage costs will not be refunded.

Payment Methods

Our online payments are processed through PayPal.  PayPal delivers one of the most secure payment platforms in the world and offers enhanced security measures such as Secure Sockets Layer protocol (SSL) with  an encryption key length of 128 (the highest level commercially available).

Please contact us if you wish to pay for your order via cheque or by BACS.

VAT Receipt

All orders come with a VAT receipt. Our VAT No. and Registered Company No. are detailed here.

Trade/Credit Account

We do not offer a trade/credit account facility.

Privacy Statement and your Security when Ordering Online

We are committed to protecting your privacy.  Our site uses secure server software to encrypt all information.  Furthermore, under Data Protection Legislation, we follow strict security procedures in the storage and use of personal information.

PayPal is committed to protecting the privacy of its users.  When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers.  Recipients only see your email address, date of sign-up and whether or not you have completed PayPal’s Verification process.